Ни к кому конкретно не обращаясь и просто показываю, к чему хотелось бы дойти и с нашей е-коммерцией, цитирую условия возврата в инет магазе
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Easy Returns
Our priority is to ensure that you are highly satisfied with your purchase. In the unlikely event that you are not, please feel free to return your goods within 90 days of the purchase date for a full exchange or refund. Returns can be made in your local store or sent back to our distribution centre.
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Any item including bikes (but with the exception of food, videos, DVD’s, face masks and software) can be returned to us for any reason provided it has not been used or fitted and is returned in its original packaging and with a valid proof of purchase.
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If you wish to exchange an item for any reason the quickest and simplest way to do this is to place a new order for the item you want and return the other item for a refund.
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